Orders placed before 3.00pm Tuesdays to Fridays will be dispatched the same day. Any orders made after 3.00pm Tuesday to Thursday will be dispatched the following day.
Orders placed between 3.00pm Fridays and 11.59pm Mondays with be dispatched on Tuesdays.
We do not dispatch orders on bank holidays or between Christmas Day and New Year's Day.
Orders totalling more than £100 will be dispatched via Royal Mail Special Delivery with guaranteed next day delivery. A signature needs to be obtained at the delivery address or delivery may be delayed.
Orders of under £100 will be dispatched via Royal Mail 1st Class Signed For with next day delivery expected. A signature needs to be obtained at the delivery address or delivery may be delayed.
Most of our products are available at our premises and although every effort is made to keep our website up to date there may be instances when items are sold from our shop before we can remove them from our website. Any order confirmation emails therefore merely confirm your order and are not an order acceptance.
The actual size of our products will differ from the size they appear in the photographs.
Colours are reproduced in our photographs as accurately as possible but the photographic process can cause minor colour variations.
We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:
- Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.
- Payment has been made using a card not issued in a country we dispatch to.
- There is an error on the website regarding the price or description of a product.
- The items ordered are no longer in stock or available.
- We have tried contacting you about your order and have not heard back within a reasonable period of time.